Privacy Policy

1. Who we are

Crust Geo Australia (“we”, “us”, “our”) is a premium pizza delivery brand.

We act as the controller of your personal information for the purposes described below.

2. What data we collect

2.1 Data you provide to us

• Contact details: first name, last name, email, phone, delivery address (when you complete checkout or contact us).
• Order details: items added to cart or ordered, quantities, and preferences.
• Messages: information you share in our contact form or customer support interactions.

2.2 Data collected automatically

• Usage and device data: pages viewed, events (e.g., add to cart), browser type, operating system, approximate location derived from IP, timestamps.
• Cookies and similar technologies: see the Cookies section below.

We do not request or process your card or bank details on this website.

3. How we use your data

• To operate the site, fulfill and deliver your orders, and provide customer support.
• To personalize your browsing experience and remember your cart in your browser.
• To measure performance, improve our menu and website, and detect/prevent abuse.
• To communicate important service messages (e.g., order confirmations and updates).
• To run marketing and analytics where permitted by law and by your preferences.

4. Legal bases

Depending on your location, we rely on one or more of the following legal bases:

• Performance of a contract (processing your order and delivery).
• Legitimate interests (site reliability, fraud prevention, improvement, limited direct marketing).
• Consent (non-essential cookies/analytics/experience features where required).
• Compliance with legal obligations (e.g., tax and accounting records).

5. Cookies and similar technologies

We use cookies to make the site work, remember your cart, measure performance, and improve your experience. Through the cookie banner, you can accept, customize, or decline non-essential cookies.

• Essential cookies: required to provide core functionality (always active).
• Analytics cookies: help us understand site performance and usage patterns.
• Experience enhancement: features that improve usability and personalization.

You can manage your preferences anytime via the cookie banner (stored under a local setting cookie_prefs_v1 in your browser). Settings apply only to this browser and device.

6. Sharing your information

• Service providers: hosting, delivery/logistics, analytics, and communication tools under appropriate safeguards.
• Analytics and advertising: we use services such as Google Analytics and Facebook technologies to understand performance and, where permitted, to run campaigns.
• Legal and compliance: to comply with law, enforce our Terms, or protect our rights, users, and the public.
• Business transfers: if we undergo a reorganization, merger, or sale, your data may transfer as part of that transaction.

7. Retention

We retain personal information for as long as necessary to provide our services and for legitimate business needs, including legal, accounting, or reporting requirements. Cart data is stored locally in your browser and can be cleared by you at any time.

8. Security

We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

9. International transfers

Your information may be processed in countries other than your own. Where applicable law requires, we put in place appropriate safeguards for such transfers.

10. Your rights

Subject to applicable law, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Port your data to another service.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority (for Australia, see the OAIC).

To exercise your rights, contact us at [email protected].

11. Children’s privacy

Our website is not directed to children under 13. If you believe we have collected information about a child, contact us to request deletion.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Effective date”.

13. Contact

Email: [email protected] · Phone: +444684963075 · Address: 9 Mitchell Light, New Chloe, NP18 3TF

Effective date: 01 Jan 2025