Refund Policy

When refunds or replacements are available
Timeframes to notify us of an issue
How to request a refund and what we need from you
Refund methods and exclusions

1. Overview

We prepare perishable food items made to order. We stand behind product quality and delivery standards. If something goes wrong, we will work to make it right with a replacement, credit, or refund in line with this policy.

2. Eligible situations

Wrong item delivered or missing items.
Quality issues on arrival (e.g., significant damage, contamination, or not as described).
Excessive delay leading to unfit product on arrival (assessed case-by-case).
Order cancellation requested promptly (see Section 5).

3. Non-eligible situations

Change of mind after delivery for correctly prepared items.
Issues reported beyond the notification window (see below).
Items substantially consumed or discarded prior to assessment.
Allergic reactions where allergens were disclosed; please review allergen info before ordering.

4. Notification window

Please contact us within 24 hours of delivery for quality or item issues. For missing items, contact us immediately upon delivery so we can resolve quickly.

5. Cancellations

You may cancel within 5 minutes of placing an order if preparation has not started.
Once preparation has begun, cancellation may not be possible. We will advise case-by-case.

6. What to include in your request

To help us investigate, please provide:

Order number and contact information.
Clear description of the issue.
Photos of the product and packaging (where relevant).
Time you received the order.

7. Resolutions we may offer

Replacement of the affected item(s) as soon as feasible.
Store credit equal to the affected item(s).
Refund to the original method of payment where applicable.

8. Delivery fees and promotions

If an order is fully refunded due to our error, delivery fees (if any) will be refunded.
If only part of an order is refunded, delivery fees may not be refundable.
For promotional or discounted items, refund value will be based on the price paid.

9. Refund method and timing

Approved refunds will be issued to the original payment method where applicable. Processing times vary by provider but are typically completed within 3–10 business days after approval.

10. How to contact us

Email: [email protected] · Phone: +444684963075 · Address: 9 Mitchell Light, New Chloe, NP18 3TF

Tip: The fastest way to resolve delivery issues is to call us immediately upon receipt so we can assist while your order is still on the way.

11. Changes to this policy

We may update this Refund Policy to reflect operational or legal changes. Updates will be posted on this page with a revised “Effective date”.

Effective date: 01 Jan 2025